Service Charter

Wherever you look it seems that companies are claiming they provide superior service, but often with little evidence. So to be clear, this is what you can expect as a client of Duke’s Court Travel Management.

• A dedicated account manager to work on your business with named back up personnel
• All email requests will be acknowledged within ten minutes of receipt, with an accurate guide as to how long the itinerary will take to compile.
• A commitment to providing fully costed travel plans within 30 minutes.
• Face to face briefing of complex travel arrangements if required.
• Access to online statements and itineraries irrespective of spend making the most of centralised booking and administration.
• Personalised contact cards for all travellers within your business.
• Clear and detailed itineraries will be provided to each of your travellers with back-up online systems which can be viewed worldwide.
• Online form for completion of traveller profiles.
• 24-hour helpline.
• Clear centralised monthly billing.
• Retrospective volume discounts.
• Access to premier corporate hospitality sports packages at preferred rates.
• Entry of all client personnel into our personal travel programme to receive discounts of flights and holidays.

Above all we will guarantee to be the safe pair of hands into which you can entrust your business travel arrangements and getting your people out into the market.